Privacy Policy
Last Updated: 18th June 2025
Effective Date: 18th June 2025
Introduction
Pawley Services Ltd (trading as Pawley Games) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming service and website.
By using our service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our service.
Information We Collect
Information You Provide Directly
User Information:
- Email address (obtained through Google authentication)
- Google account identifier (used as your unique user ID in our system)
Communication Data:
- Support emails and chat logs when you contact us
- Any other information you voluntarily provide in communications
Game Data:
- Credit purchase and usage history
- Gameplay actions and statistics
- In-game choices and progress
Information Collected Automatically
Technical Information:
- IP address
- Device type and operating system
- Browser type and version
- Date and time of access
- Pages visited and features used
This technical information is automatically collected through our hosting platform (Microsoft Azure) and stored in server logs.
Authentication Data:
- Google authentication tokens and related data necessary for account access
- Login timestamps and session data
How We Use Your Information
Provide Our Service:
- Create and manage your user profile
- Process credit purchases and track usage
- Enable gameplay features and maintain game progress
- Authenticate your service access
Improve Our Service:
- Analyze gameplay patterns to enhance user experience
- Monitor service performance and troubleshoot issues
- Develop new features and improvements
Communicate With You:
- Respond to your support requests and inquiries
- Send important service updates and announcements
- Provide customer support
Future Marketing:
- We may send occasional newsletters or promotional emails
- You can opt out of marketing communications at any time
- Marketing communications are separate from essential service emails
Legal and Safety:
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
Information We Share
We do not sell your personal information. We may share your information with:
Service Providers
Google:
- Processes authentication when you log in
- Handles email delivery for our communications
- See Google's Privacy Policy: policies.google.com/privacy
Stripe:
- Processes all payment transactions
- We do not store your payment card information
- See Stripe's Privacy Policy: stripe.com/privacy
Microsoft Azure:
- Hosts our service and databases
- Stores technical logs and service data
- See Microsoft's Privacy Policy: privacy.microsoft.com
AI Service Providers:
- We use AI services to enhance gameplay features
- In limited cases, content you input may be sent to these providers for processing
- In other cases, only session data (not direct user input) is shared
- These providers are bound by data processing agreements
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of users or the public
Data Security
We implement appropriate security measures to protect your information:
Technical Safeguards:
- Encryption of data in transit and at rest
- Secure hosting infrastructure through Microsoft Azure
- Regular security monitoring and updates
Access Controls:
- Limited employee access to personal data
- Authentication required for all system access
- Regular review of access permissions
Third-Party Security:
- We only work with reputable service providers
- All processors are required to maintain appropriate security standards
⚠️ Important:
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
User Data: Retained while you actively use our service and for a reasonable period after your last activity for legal and business purposes
Game Statistics: May be retained indefinitely for service improvement and analytics
Communications: Support emails retained for customer service purposes
Technical Logs: Automatically purged according to our hosting provider's retention policies
You may request deletion of your data at any time, subject to legal retention requirements.
Your Rights
Depending on your location, you may have the following rights:
Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a portable format
Correction and Updates
- Correct inaccurate or incomplete information
- Update your email address by contacting our support team
Deletion
- Request deletion of your user data and game progress
- Note: Some information may be retained for legal or business purposes
Restriction and Objection
- Limit how we process your information
- Object to processing for marketing purposes
Marketing Communications
- Opt out of promotional emails at any time
- Essential service communications will continue
To exercise these rights, contact us at support@thronedream.com.
International Transfers
Our service is hosted on Microsoft Azure, which may store and process data in various countries. By using our service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Providing in-game notifications
Your continued use of our service after changes become effective constitutes acceptance of the revised policy.
Third-Party Links
Our service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party services you use.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Support Team:
- Email: support@thronedream.com
- Response time: Within 5 business days
General Contact:
Pawley Services Ltd (trading as Pawley Games)Parsoncote, Holt Street, Nonington,
Dover, CT15 4HU
United Kingdom
For Data Protection Inquiries:
If you are located in the EU/UK and have concerns about our data practices, you may also contact your local data protection authority.
This Privacy Policy is designed to comply with applicable data protection laws including GDPR, CCPA, and UK data protection legislation. If any provision conflicts with applicable law, the law takes precedence.
Need help?
Contact us on Discord or email support@thronedream.com